Privacy Policy

At WIJHA, we believe that trust begins with transparency. Protecting your personal information is an important part of earning and maintaining that trust.

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with, and the choices you have regarding your personal information when using the WIJHA Platform.

By creating an Account, browsing Programs, making a Booking, or otherwise using the Platform, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

WIJHA is a digital marketplace that enables Pilgrims to discover, compare, and book Hajj and Umrah Programs offered by verified Partners.

This Privacy Policy applies to the WIJHA website, the Partner Portal, and all related web-based services operated by WIJHA.

For the purposes of this Privacy Policy:

• WIJHA, Platform, Pilgrim, Partner, Program, Booking, and Account have the meanings set out in the WIJHA Terms & Conditions.
• Personal Information means any information that identifies, relates to, describes, or can reasonably be linked to an individual.
• Processing means collecting, storing, organizing, using, sharing, updating, or deleting Personal Information.

Depending on how you use the Platform, WIJHA may collect the following categories of information.

Account Information

When you create an Account, we may collect:

• Full name
• Email address
• Mobile phone number
• Country of residence
• Preferred language
• Account credentials

Booking Information

When making a Booking, we may collect:

• Selected Program
• Travel dates
• Number of travelers
• Booking history
• Booking status
• Payment status
• Communication history relating to the Booking

Identity & Travel Documents

Where required by the selected Program or applicable travel regulations, we may collect:

• Passport information
• National identification information
• Passport copies
• Supporting travel documents
• Visa-related documentation submitted through the Platform

These documents are collected only where necessary to facilitate your Booking or comply with legal or regulatory requirements.

Payment Information

To facilitate booking deposits, we may collect payment-related information necessary to process transactions.

Payment card information is processed through our authorized payment service providers. WIJHA does not intentionally store complete payment card details unless required for a specific operational or legal purpose.

Communications

We may collect information contained in communications between:

• Pilgrims and Partners
• Pilgrims and WIJHA Support
• Partners and WIJHA Support

This information helps us provide customer support, investigate disputes, improve our Services, and maintain the integrity of the Platform.

Technical Information

When you use the Platform, we may automatically collect information such as:

• IP address
• Browser type
• Device information
• Operating system
• Language preferences
• Date and time of access
• Pages visited
• Features used
• Referring website

Cookies & Similar Technologies

WIJHA uses cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Improve website performance
• Understand how visitors use the Platform
• Measure marketing effectiveness
• Enhance your overall experience

You may manage certain cookie preferences through your browser settings. Disabling some cookies may affect the functionality of the Platform.

We use Personal Information to:

• Create and manage your Account
• Process and manage Bookings
• Facilitate communication between Pilgrims and Partners
• Process booking deposits
• Verify your identity where required
• Provide customer and technical support
• Send Booking confirmations, reminders, and important service notifications
• Improve the performance, security, and usability of the Platform
• Detect and prevent fraud, abuse, and unauthorized activity
• Comply with legal and regulatory obligations
• Communicate marketing updates where you have provided the necessary consent or where otherwise permitted by law

We will only process Personal Information for legitimate business purposes or where otherwise permitted or required by applicable law.

WIJHA does not sell your Personal Information.

We may share your information only where necessary with:

Verified Partners

Information required to process and operate your Booking, including your contact details and any travel documentation necessary to deliver the selected Program.

Payment Service Providers

To securely process booking deposits and related payment transactions.

Technology Service Providers

Trusted third-party providers that help us operate the Platform, including hosting, analytics, security, communications, and customer support services.

Legal & Regulatory Authorities

Where required by applicable law, court order, government authority, or to protect the legal rights, safety, or security of WIJHA, our users, or others.

We require third-party service providers to process Personal Information only for the purposes for which it has been shared and in accordance with applicable privacy and security requirements.

WIJHA implements reasonable administrative, technical, and organizational measures designed to protect Personal Information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Users are encouraged to protect their Account credentials and notify WIJHA immediately if they suspect unauthorized access to their Account.

We retain Personal Information only for as long as necessary to:

• Provide our Services
• Comply with legal, accounting, and regulatory obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements

When Personal Information is no longer required, it will be securely deleted or anonymized in accordance with applicable laws and our internal data retention practices.

Depending on your location and applicable law, you may have certain rights regarding your Personal Information.

These rights may include the ability to:

• Access the Personal Information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your Account and Personal Information, subject to legal or regulatory retention requirements.
• Object to or restrict certain types of processing where permitted by law.
• Withdraw your consent for marketing communications at any time.
• Request a copy of certain Personal Information you have provided to us.

WIJHA will respond to privacy requests within a reasonable timeframe and in accordance with applicable legal requirements.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.

WIJHA may send you communications relating to:

• New Programs and destinations
• Promotional offers and seasonal campaigns
• Product updates and new Platform features
• Newsletters and other marketing content

You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our emails or by updating your communication preferences within your Account, where available.

Please note that opting out of marketing communications does not affect service-related communications that are necessary to manage your Account or Booking, including booking confirmations, payment notifications, travel updates, security alerts, or other important operational messages.

WIJHA uses cookies and similar technologies to improve the functionality, performance, and security of the Platform.

These technologies may be used to:

• Remember your preferences and language settings
• Keep you signed in to your Account
• Understand how visitors interact with the Platform
• Measure the effectiveness of marketing campaigns
• Improve website performance and user experience
• Help detect fraudulent or suspicious activity

We may work with trusted analytics, advertising, and technology providers that collect aggregated or pseudonymized information to help us understand Platform usage and improve our Services.

Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

WIJHA serves users in multiple countries and may process Personal Information using service providers located in different jurisdictions.

Where Personal Information is transferred across borders, WIJHA will take reasonable steps to ensure that appropriate safeguards are in place and that such transfers comply with applicable privacy and data protection laws.

The Platform is intended for individuals who are at least 18 years of age or who are legally authorized to make Bookings on behalf of other travelers.

WIJHA does not knowingly collect Personal Information directly from children under the age of 18.

If we become aware that Personal Information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information as soon as practicable.

WIJHA may update this Privacy Policy from time to time to reflect changes in applicable laws, technology, business operations, or the Services we provide.

Where changes are material, we will make reasonable efforts to notify users before the revised Privacy Policy takes effect.

The latest version of this Privacy Policy will always be available on the Platform, together with its Effective Date and Last Updated date.

Your continued use of the Platform after the revised Privacy Policy becomes effective constitutes your acknowledgment of the updated Privacy Policy.

If you have any questions about this Privacy Policy or how WIJHA processes your Personal Information, please contact us using the contact details available on the Platform.

If you believe your privacy rights have been violated, we encourage you to contact us as soon as possible so that we can investigate the matter and work towards a prompt resolution.

WIJHA is committed to handling privacy-related inquiries fairly, transparently, and in accordance with applicable law.